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Conversational AI

Transform Your Customer Service

Leverage Conversational AI to create personalized customer experiences while improving operational efficiencies with minimal investment.

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Our Partners

Quantiphi Advantage

Better

Better

25% more accurate

Faster

Faster

Half the time to deploy

Cheaper

Cheaper

30% lower cost

Our Delivery Accelerators

Design

  • Contact Center Insights
    (Health of Contact Center Operations)
  • Intent Identification
    (Identify user intents from historical logs)
  • Conversation Designer
    (Design and visualize conversation flows)

Develop

  • Question Paraphraser
    (Automatically create variants of a question)
  • FAQ Generator
    (Frame Q&A pairs from KB articles)
  • Solution Testing
    (Conversation Flows, Stress Testing)

Manage

  • Automated Evaluation Engine
    (Adherence of best practices and report generation)
  • Virtual Agent Performance
    (Dashboard for tracking and visualizing KPI metrics)
  • Bot Version Management
    (Restore the required version of the bot)

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Our Conversational AI Solutions Across Industries

  • Healthcare
  • Insurance
  • Education
  • Public Sector
  • Retail & CPG
  • Media & Entertainment
  • Banking & Financial Services
  • Manufacturing
  • Oil & Gas
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Benefit Coverage

Assist insurers to understand the coverage of benefits, remaining deductibles and out of pocket maximum on the current plan for themselves or their dependents, and to offer relevant information.

Point-Of-Care for Patients

Simplify routine tasks like appointment scheduling, refilling subscriptions, and searching for relevant clinical trials by building intelligent conversational assistants.

Automated Patient Triaging

Identify symptoms and deliver personalized information while also configuring the virtual agent using Google mapping data so that a patient can geo-locate nearest clinics and testing centers.

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Insurance 2.0: Reimagining Claims

Automate the processes involved in filing Low Touch Claims right from the FNOL (First-Notice-Of-Loss) to Fraud Detection as well as Cliams Payout with the help of an AI driven virtual agent.

Low Touch Underwriting

24/7 human-like assistance throughout the entire underwriting lifecycle, interacting with agents and customers through conversations when dealing with missing information or incomplete applications.

Onboarding Assistance

Automate the entire Quote-To-Cash process; greatly reducing the time needed to onboard new customers and enabling insurers to focus on finding and closing new deals and launching new products.

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Academic Advising Assistant

Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent.

AI Tutor for Enhanced Learning

Enrich students' learning experience with a deep learning-based intelligent tutor that can function across all knowledge domains and degree programs.

Administration Automation

Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved.

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Self-Service for Citizens

Leverage Conversational AI to provide 24/7 multilingual support with immediate routing; improving constituent outreach, contact center optimization and centralized information for the public.

Automation for 311 Services

Adapt to the new normal where virtual assistants help users in handling taxation queries, renewing driving licenses, and applying for benefits with seamless handovers to the government officials.

Help Desk Automation

Enable agents to focus on more complex tasks by automating responses to Authorization & Accessibility, Password Reset, Ticket Prioritization, etc.

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Order Tracking & Processing

Conversational AI allows customers to track their order status, notify when ready to collect, and also provide self-service for curbside pickup.

Personalized Recommendations & Promotions

Promote and recommend products based on purchase history in a more trendy and personalized way to make it easier than ever for customers to find and buy your products.

Customer Support

Provide 24/7 multilingual support with instant resolution to product/store related queries, customer complaints, and more with an AI-powered virtual agent.

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Personalized Updates

Deliver personalized updates to users, also record context from past engagements, and send notifications about exclusive content or the latest and most relevant news based on their viewing habits.

CTR Booster

Engage and encourage users to click on landing pages in a way that is far more effective than traditional marketing approaches.

Conduct Customer Satisfaction Surveys

Create and deploy interactive customer satisfaction surveys that help you measure and improve the customer experience as well as business processes.

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Personal Banking Assistant

Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels.

Cognitive Document Processing

Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant.

Personal Financial Advisor

Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions.

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Automation of Key Business Processes for Dealers & Distributors

Deploy a virtual agent to automate the order fulfillment processes. From taking supply requests, shipment tracking, invoice status updates to complaint registration and promotional offers.

Operational Support

Provide accurate details related to ideal environmental conditions, key manufacturing metrics, and inventory updates. Virtual agents can help optimize inventory & give product recommendation.

Improving Sales Outreach

Make outbound calls, send text messages and email notifications about new products, provide relevant recommendations based on purchase history, and share promotional offers and incentive programs.

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Intelligent Customer Assistant

Interact with customers throughout a purchasing decision; providing relevant product information and suggestions so that customers don't have to scan through a huge database.

Intelligent Employee Assistant

Integrate with backend systems to provide consistent and dynamic responses to Oil & Gas professionals. Perform tasks such as calling for help and provide instructions to assist in employee onboarding.

Additional Support from AI-powered Virtual Agents

Leverage voice-enabled virtual agents to assist operators with questions and status reports, instructions while the operators are performing a certain task all with hands-free voice commands.

Benefit Coverage

Assist insurers to understand the coverage of benefits, remaining deductibles and out of pocket maximum on the current plan for themselves or their dependents, and to offer relevant information.

Point-Of-Care for Patients

Simplify routine tasks like appointment scheduling, refilling subscriptions, and searching for relevant clinical trials by building intelligent conversational assistants.

Automated Patient Triaging

Identify symptoms and deliver personalized information while also configuring the virtual agent using Google mapping data so that a patient can geo-locate nearest clinics and testing centers.

Insurance 2.0: Reimagining Claims

Automate the processes involved in filing Low Touch Claims right from the FNOL (First-Notice-Of-Loss) to Fraud Detection as well as Cliams Payout with the help of an AI driven virtual agent.

Low Touch Underwriting

24/7 human-like assistance throughout the entire underwriting lifecycle, interacting with agents and customers through conversations when dealing with missing information or incomplete applications.

Onboarding Assistance

Automate the entire Quote-To-Cash process; greatly reducing the time needed to onboard new customers and enabling insurers to focus on finding and closing new deals and launching new products.

Academic Advising Assistant

Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent.

AI Tutor for Enhanced Learning

Enrich students' learning experience with a deep learning-based intelligent tutor that can function across all knowledge domains and degree programs.

Administration Automation

Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved.

Self-Service for Citizens

Leverage Conversational AI to provide 24/7 multilingual support with immediate routing; improving constituent outreach, contact center optimization and centralized information for the public.

Automation for 311 Services

Adapt to the new normal where virtual assistants help users in handling taxation queries, renewing driving licenses, and applying for benefits with seamless handovers to the government officials.

Help Desk Automation

Enable agents to focus on more complex tasks by automating responses to Authorization & Accessibility, Password Reset, Ticket Prioritization, etc.

Order Tracking & Processing

Conversational AI allows customers to track their order status, notify when ready to collect, and also provide self-service for curbside pickup.

Personalized Recommendations & Promotions

Promote and recommend products based on purchase history in a more trendy and personalized way to make it easier than ever for customers to find and buy your products.

Customer Support

Provide 24/7 multilingual support with instant resolution to product/store related queries, customer complaints, and more with an AI-powered virtual agent.

Personalized Updates

Deliver personalized updates to users, also record context from past engagements, and send notifications about exclusive content or the latest and most relevant news based on their viewing habits.

CTR Booster

Engage and encourage users to click on landing pages in a way that is far more effective than traditional marketing approaches.

Conduct Customer Satisfaction Surveys

Create and deploy interactive customer satisfaction surveys that help you measure and improve the customer experience as well as business processes.

Personal Banking Assistant

Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels.

Cognitive Document Processing

Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant.

Personal Financial Advisor

Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions.

Automation of Key Business Processes for Dealers & Distributors

Deploy a virtual agent to automate the order fulfillment processes. From taking supply requests, shipment tracking, invoice status updates to complaint registration and promotional offers.

Operational Support

Provide accurate details related to ideal environmental conditions, key manufacturing metrics, and inventory updates. Virtual agents can help optimize inventory & give product recommendation.

Improving Sales Outreach

Make outbound calls, send text messages and email notifications about new products, provide relevant recommendations based on purchase history, and share promotional offers and incentive programs.

Intelligent Customer Assistant

Interact with customers throughout a purchasing decision; providing relevant product information and suggestions so that customers don't have to scan through a huge database.

Intelligent Employee Assistant

Integrate with backend systems to provide consistent and dynamic responses to Oil & Gas professionals. Perform tasks such as calling for help and provide instructions to assist in employee onboarding.

Additional Support from AI-powered Virtual Agents

Leverage voice-enabled virtual agents to assist operators with questions and status reports, instructions while the operators are performing a certain task all with hands-free voice commands.

How we work

Our highly collaborative engagement journey means you benefit from faster adoption and accelerated speed to market.

Hack It

Hack It

Prove It

Prove It

Nail It

Nail It

Scale It

Scale It

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Let’s get your Data + AI transformation started!

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